1-3 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
While I'm able to do custom listings for higher quantities of yarn (a sweater amount, for example), I'm unable to do custom colors or 'tweak' the colors I have in stock.
I would love to appear in you local yarn store! I'm in the process of creating a line sheet, but please send a convo or email for more details.
Returns are handled on a case by case basis. If there is something wrong with your purchase, please contact me using an Etsy conversation within 2 weeks of receipt. If a return is accepted, the yarn must be in its original packaging, unused, and shipped back within 30 days. Refunds on returned items will be issued, minus the original shipping charges, after the yarn has been returned.
Exchanges are not accepted due to the constant change in yarn inventory and what is available.